Department of management and economy

      Qualifications: manager of foreign economic  activity

Employment

      July2008

      Present      “Scientific Games Honzel GmbH” Rep Office in Ukraine – office coordinator, marketing manager

• Performing a wide range of administrative functions ( ensuring the smooth office running)
• Assisting foreign partners in travel-related issues
• Maintaining close contact with our Ukrainian partner through personal meetings,  e-mail correspondence or telephone,  regarding  different aspects of lottery approval, distribution of instant tickets and brand promotion  
• Preparing all paperwork, facilitating all processes, liaising with our foreign office regarding  marketing issues,  lottery design updating and revision,  IT questions and other related matters.
• Doing translation work for the company including documents and relevant marketing presentations translation
• Supervising the retail chain development in the part of facing, merchandising and placing the POS in the chain
• Coordinating the customs clearance process ( preparing and forwarding all the required documents to the related institutions)

November2006

June 2008      Hotel “ KHRESCHATIK” – Front office manager

      Primary functions:

• Overseeing all aspects of front office operation  to insure profitability, control costs and quality standards ensuring total guest satisfaction
• Performing the role of the main instrument within hotel for the inter-department communication
• Controlling   the operation of the reception   making sure that the registration procedures are carried out in a timely efficient courteous and personalized manner based on the hotel strategy
  • Managing   employees’ daily schedule
  • Supervising   personal development of staff on standards of customer care
  • Training  new employees on all aspects of hotel operation
    • Participation in exhibitions     

      March2006-

      November2006      Hotel “KHRESCHATIK”- Conference & banqueting coordinator

• Maintaining close relations with Media
• Extending the clients’ base by means of  negotiations and personal meetings with potential partners  making respective reports
  • Conference rooms usage coordination

February2005-    

      March2006        Hotel “KHRESCHATIK” – Head receptionist    

      January2004-

         February2005      Hotel “Dnipro”- Head receptionist

      Primary functions:

• greeting and registering the guest, making and modifying reservations,  providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay
• Providing full support to the front office manager in dealing with day-to-day issues ( guests’ comfort and security)
• Conducting mail/e-mails and complete general   correspondence as required
  • Check in check out process
  • Providing for the guests’  needs and  special requests , including making booking for tours, theatres and other entertainment programs

Part-time employment with “Concordia” translation agency ( written translation)

Skills      excellent communication skills, high standards in customer care, ability to remain calm and levelheaded even under stress, commitment to high quality of service, willingness to work long hours in order to meet set goals and objectives

Computer literacy      PC User

      Possess complete knowledge of computer front office system ( particularly lodging touch – Libica), cash register and POS-terminal  

Languages      Ukrainian, Russian – native

      English – advanced ( spoken ,written)

      Spanish –intermediate

Other information     Driver’s license possession ( B,C category), foreign passport

      Regular attendance of fitness centre