Support Help Desk Technician

Adstream corporation is the leader in the sphere of service solutions for advertising and cross-media industry (TV, Radio, Print, Internet, outdoor, mobile) with offices based in Australia, United Stated, United Kingdom, Germany and other locations. We are currently extending our Kiev team to develop and support our software solutions and projects.

The main business scope of the company covers huge corporations, such as Nokia, Procter and Gamble (P&G), TV channels, agencies and publishing houses all over the world.

The projects we are on can be described as distributed server, web and desktop applications, developed by means of ASP.Net, C#, QT, SQL, Java, Web Services, Ajax, Flash and compatible with OS Windows, Linux and Mac OS X.

We are happy to invite new interesting people to join our dynamic and progressive team and can guarantee you will be satisfied with our office conditions, excellent prospect of promotion and possibilities of financial growth we provide.

Our common practice is arranging trainings for the company staff to learn new technologies as they are introduced to the market, as well as English courses for people with various language levels.

In other words, you will never be bored!

We invite responsible, intelligent and professional people to take the challenge and apply for a "Support Help Desk Technician" full-time position in our company.

Main duties:
• Providing 1st level support via the phone and email;
• Issue escalation to the 2nd and 3rd line support departments based abroad;
• managing a helpdesk system;
• providing timely updates to the clients;
• Knowledge base management;
• Ability to cover one of the suggested time shifts:
12:00-21:00, Mon to Fri working in the office;
and once a month you will have to work from home:
18:00-2:00, Mon to Sunday 1:00 AM Kiev time;

Skills required:
• Excellent English (both written and spoken);
• Confident computer skills;
• Strong troubleshooting skills;
• Excellent communication skills;
• Customer focused;
• Responsibility and self motivation;

Would be a plus:
• Degree in Linguistics/Interpreting/Translation
• Experience in workflow solutions;
• Exposure to the graphics industry;
• Strong phone negotiations skills;
• Be ready to cover week-end on call support, if requested.

Benefits:

• Western-style reward system;
• Paid over-time and part-time tasks;
• Paid sick days;
• 1 month of paid vacations;
• English courses.

Conditions:
• 2 months of probation period;
• Salary - depending on your experience and knowledge.

Please email your CV to this address: электронный адрес скрыт