Technical support specialist

We are looking for a talented, dedicated customer support professional. This person needs to be committed to constant growth of knowledge and skills through a combination of company and self-driven work. The Support Specialist role provides first-line support, assisting our customers with resolving problems with our products and solutions. Support is conducted via telephone, e-mail, and other electronic systems. The Support Specialist will be a member of a global support team that works with customers all over the world, providing support for e-Commerce products.

Job Responsibilities:
This is a technical position working primarily with customers providing phone and email support for our software to resolve and consult on product issues. Position works with some supervision to maintain high customer satisfaction.

Examples of responsibilities include:
• The Support Specialist will be responsible for answering in-coming phone calls and emails from our customers and logging all activities related to issues in the support problem tracking system, and tracking the issue through to completion.
• The Support Specialist works closely with other Support resources to provide solutions to our Customers.
• The position requires a personable, thoughtful individual with a strong ability for troubleshooting while maintaining Customer advocacy.

Knowledge/skills:
• 2+ years industry experience in technical support, professional services, engineering, or systems engineering.
• Strong understanding of Web-related standards, such as HTTP, HTML, XML, XSLT.
• Strong understanding of programming/scripting in C++, Java, Python, Perl, JavaScript, and shell is preferred.
• Experience with relational databases (Oracle, Sybase, MySQL, PostGreSQL, SQLServer) is preferred.
• Hands-on experience implementing, troubleshooting and supporting Linux/Unix operating system, Internet-based applications, and Database Management Systems.
• Familiarity with Linux/Unix system administration skills

Requirements:
• Ability to manage priorities and to work under pressure
• Good spoken and written English
• Strong communication and conflict resolution skills

The company offers:
- Competitive compensation depending on experience and skills
- Opportunities for professional development
- Paid vacation (28 kalendar days) and sick leave
- Financial stability
- Convenient office location near Levoberezhnaya metro station (1 minute walk)
- Friendly team and enjoyable working environment
- Flexible working schedule
- Free English classes